Standard Terms and Conditions

    • Prepayment/purchase of full amount is required prior to treatment.
    • Treatments purchased are not transferable to another individual.
    • Treatments purchased are not to be shared between clients or redeemed at one of our other clinics.
    • Skintech Medical Cosmetic Laser Clinics medical practitioners and technicians reserve the right to determine suitable treatment for the client and to refuse treatment if the client is deemed not suitable.
    • Skintech Medical Cosmetic Laser Clinics reserve the right to change the Terms and Conditions at any time without prior notice. 
    • By purchasing our treatment services or products, you agree to our Terms and Conditions. 
    • You may be required to show proof of vaccination upon arrival at our clinics. 
    • Should you feel unwell or are experiencing any flu-like symptoms, kindly do not attend your appointment and call us to reschedule immediately. 
    • Should you need an interpreter during your appointment, please bring along a friend or family to help with translation.
    • For health and safety reasons, minors are not able to enter the consultation room or be left in the waiting room unattended. Kindly bring along a friend or family to look after any children that may be with you on the day.
    • We do not tolerate any abusive or rude behaviour within our organisation. Please treat our team with respect as we would do unto you.
    • We reserve the right to conduct a random bag check before your departure should we suspect possible theft. 

Purchase Expiry

  • Prepaid single session or treatment packages of 6 or less sessions are valid for 6 months from the date of purchase. These include skin needling, medi-facials, medi-peels, anti-wrinkle package (50 units), dermal filler, skinbooster and any other procedures.
  • Treatment packages of 6 or more sessions, have an extended expiry period and are valid for 12 months from the date of purchase. These include laser hair removal packages, certain laser and lamprobe packages and 100 anti-wrinkle injection packages.
  • Any complimentary treatments which are included in any of our packages/promotions MUST be used within 6 months of the package purchase date.
  • Any unused treatments will be forfeited after the expiry date, unless otherwise discussed with Skintech Medical Cosmetic Laser Clinics prior.

Refund Policy

  • Skintech Medical Cosmetic Laser Clinics have a strictly NO REFUND policy on purchases if you simply change your mind.
  • Any deposits made for any skin/laser treatments and/or cosmetic procedures are non-refundable. For further info, please speak to our medical practitioners and technicians prior to making any purchases.
  • If you pre-pay for treatments, you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to another individual, treatment areas or clinics.
  • You agree to these terms when purchasing pre-paid treatments.
  • Refunds will be provided where required under the Australian Consumer Law. In these cases, the refund will only be processed in the same method payment was made (e.g. credit card).

Cancellation or No-Show Policy

  • 1 working day (24 hours’ notice) is required to cancel or to reschedule any appointment (48 hours’ notice for appointments on a Monday or in the case of a public holiday, where the clinic is closed the day before).
  • If you cancel within 1 working day of your appointment, or do not attend a booked appointment, a $20 cancellation fee will apply.
  • The $20 cancellation fee will be charged to your nominated credit card (for online bookings) or payable on your next visit. 
  • In the case of pre-paid treatments, the treatment (per session) will be forfeited.

Online Appointment Requests

  • You may make a booking request with a cosmetic nurse or skin therapist via our online booking portal but it is NOT confirmation of your appointment. It does, however, help you secure an available slot.
  • You will receive an email and SMS confirmation within 1-2 working days if your booking request has been approved. If not, you will receive a call to reschedule. This helps us ensure you are booked into the appropriate staff member to address your specific skin concerns. 
  • You will be required to add a credit card on file. A $20 fee will only be charged in the event of a no-show or late cancellation (under 1 working day).
  • Doctors’ consultations cannot be booked via our online portal (only nurses and skin therapists). A nominal $30 fee applies.

Terms and Conditions applicable to all sales and promotions issued or advertised by Skintech Medical Cosmetic Laser Clinics

  • Not in conjunction with any other promotional offers.
  • Prepayment/purchase of full amount is required prior to treatment.
  • Available at all Skintech Medical Cosmetic Laser Clinics locations in Melbourne unless otherwise specified.
  • Treatments purchased are not transferable to another individual.
  • Treatments purchased are not to be shared between clients.
  • Promotional pricing not applicable for existing bookings and will only apply to new bookings made and paid during the promotion period.
  • Promotional offer is for a limited time only and is subject to availability.
  • Skintech Medical Cosmetic Laser Clinics reserves the right to end the sale at any time at their own discretion.
  • Skintech Medical Cosmetic Laser Clinics medical practitioners and technicians reserve the right to determine suitable treatment for the client and to refuse treatment for the client if deemed not suitable.

Series and Packages

  • All standard laser hair removal packages must include a series of 6 treatments or more and are valid for 12 months from purchase. Series with 12 or more treatments are valid for a year or longer with consideration of the number of treatments in the series.
  • Laser hair removal packages must be purchased as a pre-pay 6 or 12 pack.
  • All standard facial and peel packages must include a series of 5 treatments or more and are valid for 6 months from purchase.
  • All anti-wrinkle injection packages must include either a series of 50 (valid for 6 months from purchase) or 100 (valid for 12 months from purchase).
  • All standard laser skin packages must include a series of 4 treatments or more and are valid for 6 months from purchase. Series with 5 or 6 treatments are valid for a year with consideration of the number of treatments in the series.

Consultations

  • Skintech Medical Cosmetic Laser Clinics medical practitioners and technicians reserve the right to determine suitable treatment for the client.
  • Each client must have a consultation prior to any treatment.
  • Consultations with doctors are a non-refundable $30 charge per session.
  • Consultations with nurses and skin therapists are free of charge.
  • Follow up or review consultations requested by our practitioners are free of charge.

January Special 2026

  • Offers valid until 31 January 2026, unless sold out earlier.

  • Available at Skintech Cosmetic Clinic locations only.

  • Promotions apply to selected treatments only, as outlined in the January Specials.

  • Treatments are subject to suitability assessment and consultation. Not all clients may be eligible.

  • Skintech credit is promotional credit and:

    • Is non-transferable

    • Cannot be exchanged for cash

    • Must be used within 6 months from the date of purchase

    • Can only be redeemed on eligible Skintech treatments

  • Complimentary or bonus inclusions (e.g. LED therapy, shampoo) are:

    • Available while stocks last

    • Not redeemable for cash or substituted for other treatments or products

  • Offers cannot be combined with any other promotions, discounts, packages or loyalty rewards.

  • Full payment is required at the time of booking to secure promotional pricing.

  • Missed or cancelled appointments with less than the required notice may result in forfeiture of the promotional offer.

  • Prices are subject to change without notice.

  • Skintech Cosmetic Clinic reserves the right to amend or withdraw this promotion at any time.

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By submitting your information you agree to our Terms and Conditions and Privacy Policy. Free consultations with cosmetic nurses and skin therapists only. Cosmetic doctor consultations incur a nominal $30 fee.

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By submitting your information you agree to our Terms and Conditions and Privacy Policy. Free consultations with cosmetic nurses and skin therapists only. Cosmetic doctor consultations incur a nominal $30 fee.

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