Terms and Conditions

Standard Terms and Conditions

Prepaid single session or treatment packages of 6 or less sessions are valid for 6 months from the date of purchase. These include skin needling, medi-facials, medi-peels, anti-wrinkle package (50 units), dermal filler, skinbooster and any other procedures.
Treatment packages of 6 or more sessions, have an extended expiry period and are valid for 12 months from the date of purchase. These include laser hair removal packages, certain laser and lamprobe packages and 100 anti-wrinkle injection packages.
Any complimentary treatments which are included in any of our packages/promotions MUST be used within 6 months of the package purchase date.
Any unused treatments will be forfeited after the expiry date, unless otherwise discussed with Skintech Medical Cosmetic Laser Clinics prior.

Skintech Medical Cosmetic Laser Clinics have a strictly NO REFUND policy on purchases if you simply change your mind.
Any deposits made for any skin/laser treatments and/or cosmetic procedures are non-refundable. For further info, please speak to our medical practitioners and technicians prior to making any purchases.
If you pre-pay for treatments, you will save an amount according to the pre-payment schedule. There is no refund on pre-pays and they are not transferable to another individual, treatment areas or clinics.
You agree to these terms when purchasing pre-paid treatments.
Refunds will be provided where required under the Australian Consumer Law. In these cases, the refund will only be processed in the same method payment was made (e.g. credit card).

1 working day (24 hours’ notice) is required to cancel or to reschedule any appointment (48 hours’ notice for appointments on a Monday or in the case of a public holiday, where the clinic is closed the day before).
If you cancel within 1 working day of your appointment, or do not attend a booked appointment, a $20 cancellation fee will apply.
The $20 cancellation fee will be charged to your nominated credit card (for online bookings) or payable on your next visit.
In the case of pre-paid treatments, the treatment (per session) will be forfeited.

You may make a booking request with a cosmetic nurse or skin therapist via our online booking portal but it is NOT confirmation of your appointment. It does, however, help you secure an available slot.
You will receive an email and SMS confirmation within 1-2 working days if your booking request has been approved. If not, you will receive a call to reschedule. This helps us ensure you are booked into the appropriate staff member to address your specific skin concerns.
You will be required to add a credit card on file. A $20 fee will only be charged in the event of a no-show or late cancellation (under 1 working day).
Doctors’ consultations cannot be booked via our online portal (only nurses and skin therapists). A nominal $30 fee applies.

Not in conjunction with any other promotional offers.
Prepayment/purchase of full amount is required prior to treatment.
Available at all Skintech Medical Cosmetic Laser Clinics locations in Melbourne unless otherwise specified.
Treatments purchased are not transferable to another individual.
Treatments purchased are not to be shared between clients.
Promotional pricing not applicable for existing bookings and will only apply to new bookings made and paid during the promotion period.
Promotional offer is for a limited time only and is subject to availability.
Skintech Medical Cosmetic Laser Clinics reserves the right to end the sale at any time at their own discretion.
Skintech Medical Cosmetic Laser Clinics medical practitioners and technicians reserve the right to determine suitable treatment for the client and to refuse treatment for the client if deemed not suitable.

All standard laser hair removal packages must include a series of 6 treatments or more and are valid for 12 months from purchase. Series with 12 or more treatments are valid for a year or longer with consideration of the number of treatments in the series.
Laser hair removal packages must be purchased as a pre-pay 6 or 12 pack.
All standard facial and peel packages must include a series of 5 treatments or more and are valid for 6 months from purchase.
All anti-wrinkle injection packages must include either a series of 50 (valid for 6 months from purchase) or 100 (valid for 12 months from purchase).
All standard laser skin packages must include a series of 4 treatments or more and are valid for 6 months from purchase. Series with 5 or 6 treatments are valid for a year with consideration of the number of treatments in the series.

Skintech Medical Cosmetic Laser Clinics medical practitioners and technicians reserve the right to determine suitable treatment for the client.
Each client must have a consultation prior to any treatment.
Consultations with doctors are a non-refundable $30 charge per session.
Consultations with nurses and skin therapists are free of charge.
Follow up or review consultations requested by our practitioners are free of charge.

Offers valid until 31 January 2026, unless sold out earlier.
Available at Skintech Cosmetic Clinic locations only.
Promotions apply to selected treatments only, as outlined in the January Specials.
Treatments are subject to suitability assessment and consultation. Not all clients may be eligible.
Skintech credit is promotional credit and:
- Is non-transferable
- Cannot be exchanged for cash
- Must be used within 6 months from the date of purchase
- Can only be redeemed on eligible Skintech treatments
Complimentary or bonus inclusions (e.g. LED therapy, shampoo) are:
- Available while stocks last
- Not redeemable for cash or substituted for other treatments or products
Offers cannot be combined with any other promotions, discounts, packages or loyalty rewards.
Full payment is required at the time of booking to secure promotional pricing.
Missed or cancelled appointments with less than the required notice may result in forfeiture of the promotional offer.
Prices are subject to change without notice.
Skintech Cosmetic Clinic reserves the right to amend or withdraw this promotion at any time.